7th July 2021
Rose McNeill, Head of Strategy and Oliver O'Connor, Chief Product Officer from Perfect Ward, presented an insightful seminar on: Using technology to create a culture of quality improvement.
Aimed at a wide audience the session was designed to stimulate thoughts of what can be achieved when organisations combine people, leadership and technology to improve performance.
Building on existing quality models - such as 'true quality' first introduced in the Harvard Business Review, Rose and Oliver explain how the culture of an organsiation can be positively impacted with the right technology, leadership and people. Crucially, attitudes can and do change when the frontline are given clear direction but also the freedom to 'own' the quality agenda.