Download the white paper on Quality Assurance

by Spencer Garner
Download the white paper

Quality Assurance and Quality Improvement are essential aspects for providing outstanding patient care.

As we move to an integrated healthcare system, significant opportunities to improve will arise, and healthcare boards must ensure the way they govern creates the right environment and culture for those opportunities to be realised.

We believe this means:

  1. Ensuring Integrated Care Systems (ICSs) create parity of esteem for acute, mental health and others around the system including adult social care services
  2. Avoiding needless layers of bureaucracy and governance
  3. Regulation will need to shift and adapt to reflect new system arrangements
  4. Continue to empower frontline workers to own quality improvement and provide digital solutions to make the work more effective
  5. Develop greater leadership throughout the organisation, from board level to the frontline. Greater leadership coupled with improved communication and technology fosters effective processes, generating quality improvement, and providing greater assurance to the board, so they are more confident in the care they provide.

The white paper explores the role of quality assurance and improvement, providing practical examples of how boards can make these crucial aspects of healthcare more effective, and more importantly, a core part of the board agenda.

Alongside the white paper, we have also created with the Good Governance Institute, a maturity matrix.

This is an easy to use resource for organisations to self-assess if they are applying the principles of good governance practice in relation to quality assurance.

It describes the key elements of quality assurance along the y-axis, and graduations of ‘maturity’ along the x-axis. For each of the key elements, we have identified indicative statements so that organisations can self-assess their level of ‘maturity'.

The rate of progress is incremental and the organisation cannot progress to the next level of maturity unless all criteria from the previous box have been fulfilled and, more importantly, evidence provided.

The matrix should be used to illustrate the current performance and to inform and agree on future developmental expectations. For example, an organisation may identify that it is currently at ‘level 1’ in regard to ‘board reports and debate’, and aspires to reach ‘level 2’ within the next year. The tool can then be used to inform and track improvement over the defined development period.

The matrix has been designed to facilitate a wider discussion and challenge at board level, before a consensus on the current self-assessment and future aspirations can be reached.

Please download and read through the maturity matrix. If you have any questions relating to the content or how best to implement quality changes, please contact us with your questions here

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