Implementation Junior Associate

Overview and background

Perfect Ward provides an app-based solution for healthcare staff to complete quality inspections quicker, easier and more effectively. We operate across a wide section of healthcare driving up quality and giving time back to front-line staff by reducing their admin load.

The Junior Associate will join the Implementation & Support team that is the first port of call for supporting our existing customer base and assisting in the onboarding of new customers. The team aims to give a seamless experience advising on the best use of the app and inspection processes, supporting the day to day management of the system. This is a starting role with a view to expand skills and expertise – with previous people in this role moving on to work all over the business.

Responsibilities and duties

- Support our existing customer base in day to day administration of the app including:
- Managing user access to the app including registrations and off-boarding
- Process requests for changes to inspections or organisation structure
- Respond to support queries on use of the app
- Assist and support the implementation of new customers
- Lead on-site workshops to demonstrate and train in the use of the app to small groups
- Provide administrative support to consultancy workshops with a view to building the skills to lead them in the future
- Provide project management support to cover the implementation process for new customers
- Support general business processes by creating supporting documentation
- Populate wiki with common how-to articles and maintaining business documentation
- Ad hoc support work on other business needs

Key skills and behaviours

- Excellent written and verbal communication skills
- Excellent team worker willing to work across the organisation and support team needs
- Strong attention to detail
- Well organised and capable of managing projects end-end
- Proficient with the Microsoft Office – particularly Outlook, Excel, Word and PowerPoint

Employment details

Place of Work: 383 Euston Rd, Fitzrovia, London NW1 3AU – frequent UK travel will be required as part of the role with the possibility for international travel being required subject to business need
Working hours: Core hours are 09:00-17:30 each weekday. Occasional work outside of these hours may be expected

To apply, please email your CV and cover letter to

383a Euston Road, 
London NW1 3AU

020 7420 9378
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