A well designed and consistent audit programme can be one of the best tools for driving quality and patient safety improvements across all healthcare areas. But why use another “app” or create a new programme unless you really want to make a difference. By changing the way we do things, we can drive sustainable change and improvement. So, here are my 5 tips for getting the most out your audit programme:

1. Engage everywhere at all levels

Quality is a very broad term. It encompasses many different things to different people. By involving your frontline staff (and patients!), you not only gain a wealth of experience - you also create ownership and interest. If your band 6 nurse doesn’t see the point in a question, chances are it won’t be assessed properly. Perhaps they have a point, it’s not relevant to their area, or they haven’t understood why  the question is important. This gives you an opportunity to improve. By listening and acting on what your staff tell you, you encourage them to give more feedback. This allows you to better understand what quality means to them in their healthcare setting.

“The impact that we’ve seen from Perfect Ward is the increase of knowledge of our workforce. They understand more where they are. When you know where you are you can plan your journey to improvement”

– Les Porter, Associate Director of Nursing - Corporate Nursing, Wirral University Teaching Hospitals NHS Foundation Trust.

2. Provide the right tools and information from day 1

Rushing to deliver a programme without careful set up has significant pitfalls. Train staff too early and you can lose interest and momentum. You want to harness the enthusiasm that comes from embracing new tech-enabled processes. You can lose this if staff aren’t able to start using the audit programme straight away. You’ll then want to build on it, so your staff see the immediate benefits.

If we get it right, those who are well trained become your ambassadors. Their enthusiasm will encourage others to be active in driving quality improvements across the organisation.

3. Learn quickly and don’t be afraid to change your mind

Even with the best intentions, we all make mistakes. This can be particularly true if you are designing something new. So, you need to be able to quickly recognise where things are not working and change them and re-test. We do this frequently with our customers. In the first three months of implementation, we will tend to do three major iterations of audits. We balance out the need for proper assurance with the time it takes to carry out inspections.

4. Focus on the so-what

The healthcare industry is overwhelmed with data. Healthcare measures everything! Often, I wonder how often people step back and challenge what they see and ask a simple “so what”.  Providing information is useless in isolation. You need to be able to understand what this means and what action you take. The actions will help define your process that sits around your audit programme:

– Is the information accurate? – if it’s questionable, what protocols could you put into your process to verify audits provide an honest view of quality

– Who needs to act on this information?

– What sort of actions do you need to take?

– How do you ensure those actions are successful?

5. Celebrate success

When we created Perfect Ward, we set out to create ease and efficiency in quality and patient safety improvement.  We didn’t realise we had the potential to completely change the culture around audit! Our leads within NHS organisations feedback that introducing Perfect Ward has changed staff’s attitude to audit.

Audits were seen as a negative, management driven tool. It was employed to seek out issues. Now, however, it has become an aid, helping staff at every level of the organisation understand what good quality is.  By providing clear information about the issues, they are empowered to make changes. Frontline staff can take ownership of their improvements to quality and patient safety.

So my final tip is to ensure that staff focus as much attention on success as well as identifying issues. By highlighting improvements that everyone can see, staff are motivated to share best practice. Everyone benefits.

“Since we’ve implemented Perfect Ward, staff have really engaged. They are keen to demonstrate how well they’re doing with their audits. It’s the successes that they love to share.” 

– Emily Wells, Matron - Clinical Lead on IT Solutions, Norfolk and Norwich University Hospitals NHS Foundation Trust.

Introducing our new branding

At Perfect Ward, we've always been dedicated to innovation and improvement, and that's why we decided it's time to give ourselves a new look.

We're excited to share with you the new Perfect Ward logo and branding.

Our new logo

Introducing our new logo! We hope you enjoy our transformation.

Our website

We've also refreshed our website to make it consistent with our branding and new logo. You'll be seeing similar updates to Perfect Ward materials over the coming weeks.

Our website

Even though we are updating our logo and branding, the Perfect Ward app will look and work the same. If you have any questions, feel free to email Tomi, our Marketing Manager, at tomi@perfectward.com

Perfect Ward is delighted to announce that Professor Jane Cummings CBE RN, former Chief Nursing Officer of England has joined Perfect Ward as a clinical advisor. Professor Cummings brings 40 years of nursing expertise to Perfect Ward and has a passion for bringing new technologies to front line nurses.


CEO Jonathan Hazan: “I am delighted to welcome Jane to the Perfect Ward team. Jane’s appointment as clinical advisor brings the richness of her expertise to our company and helps our customers to improve the quality and safety of their services. I believe Jane’s appointment gives us significant opportunities that will ultimately be to the benefit of patients and service users.”


Professor Jane Cummings CBE RN: “I am delighted to work with Perfect Ward in supporting front line healthcare staff to provide safer and higher quality care to patients, residents and their families. Digital technologies are becoming integral to the process of driving quality improvement across health and care settings and I believe Perfect Ward has the potential to make a significant difference to patients, organisations and staff.”


Former Datix Founder and CEO joins Perfect Ward as CEO


Perfect Ward is pleased to announce that Jonathan Hazan, the founder and former CEO of healthcare technology company, Datix, will join Perfect Ward as the CEO with immediate effect. Jonathan brings over 20 years’ experience as the leader of Datix, one of the UK’s most successful healthcare technology companies and has deep insight into the areas of healthcare quality and patient safety. Under Jonathan’s leadership, Datix grew to become the leading patient safety technology company in the UK and internationally.


Charles Carter, Chairman, Perfect Ward: “Jonathan clearly brings a wealth of relevant experience to the role of CEO of Perfect Ward. Following on from PwC’s investment in Perfect Ward in 2018, this is another important step in Perfect Ward’s development. The strong growth of the business over the past 3 years is a testament to the potential in this area. I am confident that Jonathan will help Perfect Ward deliver significant improvements to our clients as it expands.”


Jonathan Hazan, CEO, Perfect Ward: “I am tremendously excited to join Perfect Ward at this time. The team have done an excellent job in creating a truly transformational product and I am sure that this can help drive improved quality across UK and international healthcare”.

If you would like more information or additional media such as photos, please contact Tomi Borejszo at 07881 470926, or by email at tomi@perfectward.com

NELFT provides an extensive range of integrated community and mental health services for people living in the London boroughs of Barking & Dagenham, Barnet, Havering, Redbridge and Waltham Forest and community health services for people living in the south west Essex areas of Basildon, Brentwood and Thurrock. They provide an Emotional Wellbeing Mental Health Service for children and young people across the whole of Essex.

But how does NELFT successfully complete quality inspections and audits? See how Perfect Ward saves time and allows for efficient auditing across a massive geography.


Perfect Ward makes inspections easier and more efficient, empowering all types of clinical areas to drive last quality improvements. Click here to find out more and book a demo!

How we test our apps to make them ready for a new OS.

NB: all links are correct at the time of writing but as some point to live development resources, it’s likely that these will be retired or updated to reflect newer OS versions over time.

What is beta software?

“Beta” refers to the final stage of development and testing software, broadly when software in development is opened out to a wider community (generally outside the company that is developing it) for testing. Companies do this to get a much broader range of (free!) testing and feedback about the software from developers and early adopters, and it’s used across the software industry.

When you’re talking about mobile device operating systems (OS), then there is the added need to allow 3rd party developers to get their own software applications (apps) updated and ready to work with the new OS. Over the last few years in particular, the timing of these OS betas has become reasonably predictable, with the new versions announced and available for developers to test in the summer, followed by the release to the public in the winter.

Why beta test?

As soon as the final versions of iOS or Android are launched to the general public, we want to make sure that Perfect Ward continues to work brilliantly, with no interruptions for our users. This is generally referred to as “Day Zero compatibility”, meaning that you know that on the very launch day your app will work fine with the new OS. The is very important for Apple iOS, as Apple have very high adoption rates of the new versions of iOS and we will get a reasonable number of users who try out Perfect Ward on the new iOS version on the day it gets released (hi Julia!). Oh, and of course some of the geekier members of our own team.

Because of the way Android is developed (Google build the core OS, but each manufacturer needs to add any customisation and release themselves), adoption rates for the latest version are far lower for Android, though they are getting better.

Testing the beta versions also helps us get a good feel for the new features and styles of the OS, and also get a feel for how other applications are adapting. Understanding the general look and feel of the operating system is very important to us, we put a lot of effort into making the app feel a natural fit for users of iOS or Android, and whilst Apple and Google publish extensive guides to how apps should look and feel on their OS, it really helps to be able to experience that first-hand. That all said, we generally choose to adopt to the newer OS styles more gently over time, as we know not all of our users will be familiar with them immediately.

We can test Perfect Ward on the simulators that come with software development kits (SDKs – these are released alongside each beta for developers to build apps) and this helps us identify any major bugs, but there’s no substitute for trying it on real devices. This gives you a much better feel for using it, but also there are some features (like scanning QR codes) that aren’t truly possible to simulate in the SDK.

When we beta test

It’s a fine balance. If you test to early, it can be a poor use of time. Apple and Google release multiple changes to their beta OSs, and you may end up repeating a lot of the work you’ve done for little benefit (at the time of latest editing, Apple are up to their 9th beta version of iOS 12). It can also be a risky business – some early beta versions can cause issues, and if you’re always working with the latest version you risk things like this.

Even if it’s not as bad as totally ruining your phone (!), the software and features can undergo fairly major changes during beta tests. However, if you leave it too late, you might not be able to adapt to the changes in the OS ahead of Day Zero – particularly since Apple and Google don’t give us much notice when they’re going to be releasing the final version to customers. So we try to reach a compromise, by doing a quick test on one of the early beta releases. This allows us to understand if there are any major issues that we need to be working on. If this goes smoothly then we will not carry out extensive testing until much later in the beta release cycle. If it doesn’t go so well and we find any issues, then we obviously get to work on fixing them!

iOS 12

Apple have a very well established pattern now of presenting the new OS early in the summer, complete with some headline new features. Shortly after they will release the beta to developers, ahead of a full consumer launch generally early in the autumn.

This year, iOS doesn’t look to have many dramatic changes for us. That’s not to say there aren’t exciting things in the new version, both for users and certain types of developers (e.g. for games), but there aren’t the core OS changes that we have seen in previous versions of iOS. This has made it a relatively straightforward version for us to test.

How We Tested

Apple make this a very easy process for developers, and after a while even the more keen members of the general public too. We can enrol any compatible (recent) iOS device into the beta scheme and then it will automatically have the latest version of the beta available for testing. It’s straightforward to do, but because the beta isn’t final software it’s a good idea to do this on a dedicated device rather your day-to-day iPhone or iPad. We’ve tested on an iPod touch and then later on an iPad, both specifically set aside for beta testing.

What we found

So far so good! iOS 12 doesn’t introduce any dramatic new styles or compatibility issues, and this is not that surprising – it seems a lot of what Apple has focused on in this release are “under the hood” improvements rather than significant changes for developers. We haven’t found any major changes that we need to adjust for so far. We will consider some of the new features available to developers over time, but as these will only be available to users with iOS 12 or higher it will be a while until we can offer them as part of the core Perfect Ward experience.

Android 9 ("Pie')

Android has a convention of naming each new version of Android after something sweet, starting with the next letter of the alphabet. We’re currently on “Oreo” (v8), before that was “Nougat” (v7), then Marshmallow (v6) and so on. Therefore it is no surprise that the new beta is codenamed "P".

EDIT hot off the press, the new version is called… “Pie”. I’m not sure this translates across the Atlantic particularly well, as here in the UK most people think of pies as more savoury than sweet, but in the USA they generally use the term refer to dessert pies – think more “apple pie” than “steak and kidney pie”.

How we tested

Beta testing on Android is a much more limited affair, with only a handful of devices available able to accept the beta version, and with varying levels of technical knowledge required. This is largely due to the fact that each manufacturer is fundamentally in control of the versions of Android (whereas Apple are in charge of everything iOS), but it has improved recently with the introduction of Android One, and maybe this will be even better as Project Treble becomes more widespread)

That all said, Android make it quite clear which devices are ready for Beta testing: https://developer.android.com/preview/devices/

Attempt 1 - Xiaomi Mi Mix 2s

Our original plan was to try a slightly different device to those you’d normally see in the UK, the Xiaomi Mi Mix 2s. Xiaomi are a massive electronics manufacturer; you might not hear much of them in the UK, but they’re huge in China and elsewhere in the world, and that helps make them the 4thbiggest manufacturer of smartphones globally.

The Mi Mix line are great phones, with a really clean design and a very big screen for the size of the phone. That leads to a slight quirk of having the selfie camera at the bottom, but that’s not much of an issue for Perfect Ward! On top of that, they are about the cheapest way to beta test Android 9, because despite a high-end design they’re very low cost for the specification. This is important, as the instability that you can get with beta software means that you really don’t want to be running it on anyone’s main phone. They are a bit tricky to get hold of as they are only sold in China, but we managed to track one down (thanks Isabella!). Great…

…in theory. Unfortunately, Xiaomi have put a number of security steps in place that made it impossible for us to load the beta, and we’re not quite sure why. Various attempts at loading different Xiaomi desktop applications and re-flashing the ROM through boot mode got us absolutely nowhere. There may be help out there in the Xiaomi forums, but it’s all in Chinese.

The good news is, we’ve still managed to get it running Perfect Ward, so it makes a nice demo phone. Just not the beta testing device we wanted.

Attempt 2 - Nokia 7

So then we tried the Nokia 7, available on the high street for a fairly reasonable £350, not bad for a mid-spec phone like this. And it looks pretty classy too:

This, in comparison, was a breeze to beta test on. You sign up to the Nokia developer portal, register the device and then the Android 9 beta is available to download directly on the phone.

What we found

Well, almost everything worked well. In fact the only adjustment that we’ve had to make so far is to include a Perfect Ward icon matching the new Android 9 format; by default it boxes the Android 8 icon into a circle, which doesn’t look great.

Some quick adjustments from one of our development team (thanks Alex!) and we have the icon back in full Android 9 glory:

Note that several other quite major apps haven’t managed to update theirs yet - examples above. This either suggests they haven’t been testing it, or that they have but haven't updated their app store versions yet.

We also took the time to test out the new Android gesture system, to make sure that Perfect Ward is still comfortably usable with the layout that Android have implemented (it's the new lozenge shape at the bottom, and the removal of the square):

We had to do similar testing when the iPhone X came out and introduced new gestures to the iOS interface, and indeed we made some adjustments to the layout. In this case the gestures didn’t seem to impact usability, and overall we’re happy with how the testing has gone.

Next steps

We’re as confident as we can be at this stage that Perfect Ward is ready for the next releases of Android and iOS.

We’ll be vigilant in particular as we come closer to the final beta of iOS 12 and through the public launch itself, and we’ll look to correct any minor bugs that we do find as we move into using iOS 12 on a daily basis.

Android is an incredibly diverse ecosystem. That’s both its strength (you get a wide choice of devices, and price competition as a result) and its weakness (it’s hard to standardise software for such a wide range of devices). This means that we’re expecting manufacturers to make their own adaptations for Android P when it’s released, and these always run the risk of having specific bits of code that we need to adapt Perfect Ward to work with – for example, a different way of handling photos.

If you do spot any bugs or even minor visual glitches when you update to newer versions of iOS or Android please let us know immediately, by contacting your Perfect Ward lead or just info@perfectward.com.

Despite all this work to get test beta software, we’re aware that not all our users want to, or indeed are able to be at the very bleeding edge – many will not update to the latest OS for a long time, and some may not do so at all. Therefore we aim to maintain at least one mobile device running on the previous two versions of iOS and Android, so that we can still carry out hands-on testing of Perfect Ward using those older versions of the OS

Oh… and we can now start guessing what sweet treat Google can think of beginning with the letter “Q” to name the next version of Android after.

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

PwC has today [12 July 18] announced their investment in the health technology business that has developed Perfect Ward, an online inspection tool aimed at improving quality in healthcare organisations and systems. The investment demonstrates PwC’s commitment to supporting organisations to create safe, high quality, sustainable healthcare through technology. The work will be supported by the latest senior advisor to join PwC, and former Chief Hospital Inspector, Sir Mike Richards.

Perfect Ward typically halves the time it takes to do a manual audit and as soon an inspection is completed, the results are immediately available for everyone to see. Live, transparent reporting enables front-line clinical staff to make improvements straight away. This has a significant impact on the way audit is viewed by clinical staff: it empowers them so that they are an active part of continual quality improvement.

Perfect Ward has a big impact on quality, patient experience and allows staff, particularly nurses, to spend more time with patients and less time on administration. This can drive improvements in the quality of care that patients receive and therefore health outcomes. Trusts, such as the King’s College Hospital NHS Foundation Trust, London Ambulance NHS Trust and Humber NHS Foundation Trusts, are already reporting that Perfect Ward has been key to changing behaviours and has revolutionised their care audits giving them access to instantaneous information. 

Announcing the investment, Quentin Cole, Government and Healthcare leader, PwC said:

“We are delighted to support the Perfect Ward business in taking their product out more widely to the health and social care sector in the UK as well as internationally, where we know the appetite for digital solutions that ensure greater quality and efficiency is enormous.

“Nurses often bear the burden of monitoring quality – and with little spare time on their hands, writing up inspections and reporting consumes valuable time that could be spent delivering patient care. We know from our experience of working with hospitals and health and social care systems, how vital it is for organisations to find easy and simple systems which enhance quality, safety and reliability, without creating extra burdens for staff or increasing staffing levels.”

Jonathan Knight, Co-founder and CEO of Perfect Ward commented:

“We’re delighted to be partnering with PwC. Perfect Ward is already used by leading healthcare providers to help improve clinical quality and safety, whilst releasing valuable time to care. With PwC’s help we can bring those benefits to a far wider range of healthcare organisations, across both the NHS and the wider international market. We’re also looking to working with their talented teams as we develop great new features for Perfect Ward.”


Notes to Editors:

For more information or to speak to a spokesperson please contact Pippa.Vaux@pwc.com or call 07753 460118.

About Perfect Ward

Perfect Ward's mission is to help clinicians improve quality, through the use of a simple, easy-to-use app. A Bolt Partners product, Perfect Ward, is a smartphone application available on IOS and Android, offering users the opportunity to carry out inspections in real time. The app can be customised for all healthcare environments and is currently in use in acute, community and ambulance trusts and care homes. Perfect Ward is intuitive, incredibly easy to use and saves considerable administration time when compared to existing pen and paper methodology.

About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

© 2018 PwC. All rights reserved

Written by the team at PwC.

Perfect Ward has today announced that they have been selected as part of the Pfizer Healthcare Hub: London cohort for 2018.

Dr Hamish Graham, Pfizer Healthcare Hub: London Manager commented:

“The innovative technology presented at the Pfizer Healthcare Hub: London pitch day was impressive. The winners really stood out due to their ability to show the impact of the technology on the healthcare service and the lives of patients. Perfect Ward impressed the judges through their work in addressing an unmet need in an innovative and pioneering way. We are looking forward to collaborating on some exciting projects in the next 12 months to help bring the potential of their technology to more patients in the UK”.

We've found the experience of working with Pfizer through the application process extremely rewarding and have been consistently impressed with their enthusiasm, expertise and experience in healthcare.

For further coverage, click the link below.

Perfect Ward is delighted to announce that Gerry Bolger, formerly the Clinical Lead for Nursing Informatics at Imperial College Healthcare NHS Trust, has joined Perfect Ward as a clinical advisor. Gerry will provide invaluable insight to Perfect Ward to ensure its products, including the smart inspection application, fully meet the needs of front line clinicians.

Jonathan Knight, Founder of Perfect Ward:

"We're really excited to have secured Gerry’s support for Perfect Ward. As an expert in this area, Gerry’s decision to join us is a great vote of confidence in our mission to help healthcare organisations use mobile technology to improve quality and efficiency. We look forward to working with Gerry, utilising his knowledge, experience and enthusiasm for how technology can help clinicians improve quality and free up time to care.”

Gerry Bolger, Clinical Advisor to Perfect Ward:

“I am delighted to be joining Perfect Ward at such a crucial time. As soon as I saw Perfect Ward, I knew that this was a product that could make a real difference to front-line staff and the quality of care they provide. I have been extremely impressed by the energy, creativity and professionalism of the Perfect Ward team and the results they have achieved with their growing client base”

Gerry follows Dr Rob Penders, a practising anaesthetist at Royal United Hospital Bath, who joined the Perfect Ward team as a clinical advisor in September 2017. Rob has a keen interest in technology and developed Survive On Call, a smartphone app to improve access of clinical and hospital-specific information for doctors on busy on-call shifts.

Survive On Call has been featured in the BMJ Open Quality journals; click here to read the full article.

Speaking of his appointment, Rob says:

“It's a privilege to join the Perfect Ward team. I have a real interest in technology and how it can improve our efficiency and the quality of care we deliver to our patients. What makes the Perfect Ward team stand out, is a real enthusiasm to engage front-line clinical staff throughout their product development. I'm looking forward to using my clinical experience to inform and assist in future projects."

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

Two major London hospitals use app to improve healthcare quality

Two of London’s largest acute Trusts have introduced Perfect Ward, a smart application that will enable them to continue to deliver the very best patient care. London North West Healthcare NHS Trust and King’s College Hospital NHS Foundation Trust are amongst a growing number of healthcare providers to use Perfect Ward to enable staff to record information accurately as well as more quickly and efficiently.

Perfect Ward will replace existing pen and paper audits used to record information regarding the quality of care provided. Now, staff record their audit findings directly into a smartphone or tablet and once completed, automated reporting enables teams to have an immediate view of what is working well and areas that need improvement.

Karen West, who led the implementation at both Trusts, says:

“Healthcare providers invest a considerable amount of time and effort in quality audits but many are still using highly manual processes which places a huge administrative burden on frontline nursing staff. It’s so rewarding to see technology that reduces this burden whilst providing staff with clear information that they can immediately use to help improve quality. Both King’s and London North West Healthcare are large, multi-site Trusts and being able to track quality across hundreds of areas can be a challenge. Perfect Ward now provides them with a clear, real time view of quality across the Trust."

Shelley Dolan, Chief Nurse of King’s College Hospital NHS Foundation Trust says:

“The introduction of Perfect Ward will enable King’s to continue to provide the very best care for our patients. As well as reducing the time required to undertake audits, the accuracy of the information captured as well as the real-time reporting will enable us to react more quickly to maintain our high standards of care”

Amanda Pye, Chief Nurse at London North West Healthcare NHS Trust said:

“Being able to use the app to take pictures to share good practices and motivate changes is an amazing feature. It also enables senior nurses to flag and monitor priority areas for improvement to help us to continue to deliver the best patient care.”

For more information please contact: info@perfectward.com or 02074 209374.

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

Health Investor - Technology Provider of the Year Award

We are very pleased to announce that we have been shortlisted for the Health Investor technology provider of the year award.

Health investor within this category are “looking for excellence in technology services provision” and we believe that we fit the bill nicely.

From a standing start 18 months ago, Perfect Ward has made remarkable progress. Perfect Ward demonstrably reduces resources devoted to administrative activities, while also significantly improving the quality of information and assurance available to management.

It is no wonder that we are leaping from strength to strength within the healthcare technology community.

The winners are announced next week, so watch this space.

HSJ Value - The use of Information Technology to Drive Value in Clinical Services

Barnsley NHS Foundation Trust

Not only is it us being nominated for awards but it is also those that we are working with. Barnsley Hospital NHS Foundation Trust has been nominated for the HSJ Value award for the use of Information Technology to Drive Value in Clinical Services through their use of Perfect Ward to do their Quality Inspections.

The judges will be looking for how the project has led to improved value as well as how successful the engagement has been of the clinicians and staff at the Trust. If you take a look at this video https://www.youtube.com/watch?v=URghAh305yY we believe that it is safe to say that the staff are very engaged when it comes to Perfect Ward!

Find out more about what Barnsley had to say about their award nomination http://www.barnsleyhospital.nhs.uk/news/weve-shortlisted-award-use-information-technology-drive-value-clinical-services/.

They should find out today if they have won, we have our fingers crossed for you Barnsley and we hope you win!

HSJ Award Nomination – Using technology to Improve Efficiency

Last year we were also nominated for the “Using technology to improve efficiency” award by HSJ.

Perfect Ward has reduced inspection and reporting time by on average 45 minutes per inspection, this means that nurses have been able to get back to caring for patients with the time that they save.

Users love the ease with which they can get up and running with Perfect Ward; the intuitive design means that many users require minimal if any training. Staff are more engaged in inspections and the ability to track performance and see immediate progress is a great motivator.

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

We are now onto version 1.7 of Perfect Ward and we have some major new features as part of this upgrade. One of the key features that we hope will help a lot of our users is the Ask Multiple function.

You may have an audit which you have to do a certain number of times in order to gain a broader view of the quality, for example, you might want to ask a set of questions to five members of staff, look at three sets of patient notes, or check the views of five patients.

With this new feature, you can now ask the same question multiple times within one audit and get an aggregated score based on the number of positive and negative scores, automatically calculated by the app.

So, what if you do not have time to speak to five different patients? Or something urgent comes up?

To complete and submit an audit all of the questions must be answered, however, if a user is not able to complete any more answers they can say “Not able to ask any more” and Perfect Ward will automatically score the remaining answers as N/A.

Please speak to the Perfect Ward team if you’d like this set up at your organization.

On top of this we also have several upgrades that change the way information is shown in the app.

New "Score overview" graphic

This is a simple change at the start of the inspection report, but allows you to see at a glance how many answers were R/A/G or N/A, and cleans up the summary view:

New "Key Findings" summary

One of the great bonuses of Perfect Ward is that all the reporting is live, meaning that once you have completed your audit the report is there automatically once you have finished and submitted. For each report we have created a new “key findings” summary.

This gives you a very clear breakdown of the issues resolved, new issues arising from the audit that you have completed and any repeat issues.

Alongside each of these, the app also shows you the date each issue was first recorded.

This helps you put the key findings in context, and recognises work done to resolve issues.

Historical answer details

When looking at an inspection report, you can tap on an answer and see all the historical answers for this question. This lets you put the answer you’re looking at in context, to see if this is a one-off or part of a trend.

Extra "Other observations"

We previously restricted this to five additional comments or photos at the end of an inspection.....now there’s no limit!

Download the upgrade now from the iOS store and let us know what you think.

For more information contact us at: info@perfectward.com

Or call: 020 7420 9372

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

March 14thsaw our Second Workshop of the Improving Quality Inspections programme take place here at Perfect Ward. This workshop built on some of the key and important issues raised by our Quality leads in the last workshop as well as discussing new ideas.

After discussing with our original attendees what they had gained from the last workshop and welcoming our newcomers we swiftly moved on to the main themes of the second workshop. This time we concentrated mostly on the processes surrounding an audit: what makes an inspection process effective and efficient, ensuring you get the maximum benefit out of your inspections.

We were joined by Andrew Mooraby, the Head of Nursing (Advancing Practice) and Katie Ashton, Lead Nurse, from Barnsley Hospital NHS Foundation Trust who are veteran users of Perfect Ward. They spoke about what Perfect Ward has done for them, providing valuable insight into the processes they have put in place to govern effective use of Perfect Ward and how Perfect Ward has transformed their organisation-wideview of quality.

Our Quality leads were also treated to an exclusive demonstration of brand new Perfect Ward features which are due to be released soon, (watch this space,) and provided feedback on what they thought of them.

Many of our participants are considering a ward accreditation process. The workshop explored ward assurance, what it means and how we can make it work effectively for us. Finally, we looked at maintaining processes, how best to ensure that actions are undertaken after the audit has been completed.

One of our key objectives was to provide a platform where quality leads could connect and share ideas, which has been very successful with not only animated discussions within the workshop but also outside of it as different trusts have been working together, suggesting ideas and even visiting each other’s trusts to help improve their quality inspections.

The final workshop in the programme is next month and if you would like to know more click here

We are hoping to run similar workshops in the future so if this is something that would interest you or if you have any questions about Perfect Ward then please contact us at:info@perfectward.com.

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

Brand New Enhanced Alert Settings

In the busy world of Healthcare we understand that even with as much planning as possible things can get put to one side and then missed. So, as part of our new upgrade we have improved the alerts capability within the Perfect Ward app to help prevent this.

Firstly, we have created alerts which send prompts to remind you or your staff that an audit is due a few days before the scheduled deadline - you can even choose what time you would like to receive that reminder.

But what if, despite the reminders, staff haven’t carried out inspections? Well there is now an alert for that too! You can choose to receive alerts to flag when an inspection is overdue. These combined alerts will help ensure that no inspections are missed.

You can also choose to be alerted when an area has scored below an acceptable score threshold in an audit. Meaning you can now easily see which areas need immediate action.

Do you have a few questions on your audit which are absolutely critical or key issues you want to track? Simply choose your critical questions (eg you might want to be flagged on Fridge temperature failures or track all IPC related questions) and get an alert whenever an area fails on those questions.

And we've also added in the capability for you to get email notifications as well as push notifications on your phone. So, however you operate digitally there is a way for you to keep in the know.

Simply go to Settings and then either Receiving alerts or Inspection reminders to customise your alerts to suit you.

Download the upgrade now from the iOS store and let us know what you think.

For more information contact us at: info@perfectward.com

Or call us at: 020 7420 9378

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

Working together to Improve Quality Inspections

Medical staff at Weston General Hospital are switching to Perfect Ward to do their quality audits as an ‘archaic’ paper-based system is dropped.

The Trust which runs the hospital has teamed up with us here at Perfect Ward to implement our easy-to-use app, to simplify their ward assessments.

Previously Weston General Hospital's ward assessments were paper-based, meaning that medical staff spent a significant amount of time writing up findings and analysing results.

Perfect Ward, which will be used primarily by nurses at the hospital, will allow the staff to capture ward inspections on their smartphones or tablets that can be shared easily with colleagues and provide  nurses with instant feedback.

Weston now joins the vanguard of healthcare organisations choosing Perfect Ward to improve quality audits.

Speaking on the technology, Sally Matravers, Associate Director of Nursing at Weston Area Health NHS Trust, said:

“As a forward-thinking Trust, we are always looking for ways to improve the efficiency of our operations. We’re incredibly excited to be adopting Perfect Ward as we move away from paper in-line with Department of Health objectives."

“Our nurses were struggling with high levels of administration which can sometimes make it more difficult to immediately see what is working well and what needs to improve."

“The Perfect Ward app, which is incredibly straight forward to use, makes the process easy for our nurses, saves us time and improves the detail and quality of our inspections.”

Karen West, Head of Business Development at Perfect Ward, said:

“We are delighted to have been chosen by Weston Area Health NHS Trust to help them improve their quality audits. It’s always rewarding to see the positive impact Perfect Ward has in reducing the administrative burden of key front line staff. 

“At Weston, it’s been fantastic to see how the adoption of Perfect Ward has eased admin pressures and given a fresh view on how ways of working can be improved through digital technology. We look forward to working with Sally and her colleagues to improve inspection quality and efficiency further."

Contact us at: info@perfectward.com for more information.

Written by the team at Perfect Ward. 
Follow us on Twitter @Perfect_Ward


By popular demand from our customers, we have introduced the ability to conduct multiple inspections on Perfect Ward.

The key benefits are:

  • Get all your clinical, facilities and estates and other audits in one place.
  • Consistent reporting
  • No limit to the number of different inspections you can put on Perfect Ward
  • Significantly reduced cost for multiple inspections

This can revolutionise the inspection process in your organisation as it improves quality and reduces cost!

And it is so simple to use. Just tap on the three horizontal lines in the top left-hand corner of your screen to select the inspection you want to do.

And inspect away!

So don’t wait! Start your drive to Inspection Perfection today. 

Contact us at: info@perfectward.comto learn more and set up your trial.

Android update will follow shortly.

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

Last week here at Perfect Ward HQ, we launched our Improving Quality Inspections programme. Hosted in collaboration with Kent Surrey & Sussex Academic Health Science Network and the Health Innovation Network, we brought together quality and compliance experts from NHS acute, mental health and community providers to share their knowledge and ideas about best practice in quality inspections.

As we visit Trusts up and down the country, one of the most frequently asked questions is “What are other Trusts doing?” Quality leads are keen to understand how their peers are assessing. So it made perfect sense to get everyone together to not only share knowledge but also to help harness collective expert insights to develop a perfect inspection process.

The programme dissects the key elements of an inspection, providing a structured framework to debate the pros and cons of each aspect including:

  • peer inspections vs self-audit;
  • how to phrase questions so every inspector can assess quality in the same way;
  • how best to ensure consistent and fair scoring of different areas; and
  • how to motivate and engage staff in the audit process.

Our first of three workshops concentrated on the content of audits – what are the key questions you should ask to give you real insight into quality without having to do a deep dive into every aspect of care?

Jonathan Knight, founder of Perfect Ward demonstrated the app, highlighting the key features of our latest upgrade – multiple audits and inspection alerts. Needless to say, attendees have a fantastic opportunity to try out Perfect Ward and use this as a tool to eliminate the admin side of auditing – the number one complaint from all our participating Trusts was the administrative time taken up with audit.

Our guest speakers for this workshop were:

  • Dr Rishi Duggal, Clinical advisor to NHS Digital and formerly CQC;
  • Dr James Somauroo, Anaesthetist and Co-director of Digital Health.London's accelerator programme (DH.L's programme seeks to accelerate adoption of digital technologies in the NHS).

With our experience seeing a wide range of inspection regimes and quality audits we were able to share our knowledge and insights. But more importantly, the day gave those on the frontline a forum to connect with their peers and share their expertise. Attendees came away with clear, practical steps they can make to improve their inspection and we look forward to hearing their feedback at the next session. 

We believe that this workshop has been a big step towards improving quality inspections and if you want to find out more, click here: https://www.perfectward.com/book-a-demo/ 

Nurses at North Middlesex University Hospital have adopted a new app, known as Perfect Ward, to help improve the quality of patient care.

The app, which replaces pen and paper audits, enables the hospital’s inpatient wards, emergency department and critical care unit to collect and review important quality data more quickly, saving each team up to eight hours per week. 

It also creates a live report which staff can see at the touch of a button as soon as the data is complete. Four audits are carried out each week by a ward manager, head of nursing or a matron. Using the app they take about 30 minutes to complete, compared to about 2.5 hours previously. 

Corrina Hulkes, one of the hospital’s heads of nursing, led a successful trial of Perfect Ward which included 1000 audits on four inpatient wards. It proved so successful the trust has now ordered the software and i-Pads to be used across all 20 of the hospital’s wards, its emergency department and critical care unit. She said:

“Perfect Ward has enabled us to collect the data we need faster so we can spend more time providing high quality patient care and ensuring patients are safe."

“The app is easy to use which means the nursing staff can do it quickly without it impacting on their busy schedules, and being able to see the results immediately means they are able to act on the information and give feedback to the nursing teams, highlight and correct issues at once.”

North Middlesex University Hospital is among a growing number of NHS trusts to choose Perfect Ward to improve quality audits. Others include London Ambulance Service NHS Trust, Barnsley Hospital NHS Foundation Trust, Weston Area NHS Trust and King’s College Hospital NHS Foundation Trust.

Deborah Wheeler, director of nursing and midwifery at North Middlesex University Hospital said:

“Having piloted the app across a number of wards, our staff were clear that it helped them to be much more responsive to their audit findings. They can now focus on sorting things out, rather than spending time on data entry from paper forms. Our senior nursing team now can see at a glance the key issues and good practice across all their wards, which also frees them up to support staff in resolving problems. After piloting the app, we were clear that we didn’t want to go back to paper based audits!”

Karen West, Head of Business Development at Perfect Ward, said:

“We are delighted to have been chosen by North Middlesex Hospital University NHS Trust to help them improve their quality audits. North Middlesex really put Perfect Ward to the test during their trial, conducting over 1,000 inspections. This has given them a really clear picture of what’s working and where they need to improve.”

“With manual pen and paper audits, to do this number of audits would have been unthinkable. It’s fantastic to see how easily the staff there have adopted Perfect Ward and I look forward to working with Corrina and her colleagues to improve inspection quality and efficiency further.”

For more information on Perfect Ward please contact us at info@perfectward.com

Written by the team at Perfect Ward.
Follow us on Twitter @Perfect_Ward

We’re delighted to be featured in the Kent Surrey Sussex Academic Health Science Network’s Innovate magazine where they explore how Perfect Ward can transform ward inspections and most importantly drive quality improvement.


The full feature can be found below:

Peter Carpenter, Director of Improvement at KSS AHSN, is quoted as saying: 

"Perfect Ward has worked hard to understand the issues surrounding ward inspections and have come up with an effective solution to a widespread problem.
While the technology behind the app is relatively straightforward to use, its impact is immense – saving time,
money and, most importantly, driving quality improvement – and is exactly the kind of technological approach that KSS AHSN is keen to champion."

We’ll also be kicking off our Improving Ward Quality Inspections programme in the new year alongside Kent Surrey Sussex Academic Health Science Network and the Health Innovation Network bringing together key stakeholders from a number of organisations to collaboratively examine best practice in ward quality inspections and how this can be implemented.

If this is something that interests you, do get in touch with us.

Written by the team at Perfect Ward. 
Follow us on Twitter @Perfect_Ward

We were really pleased to be asked to write an article for the publication Tomorrow's Care recently. You can see the article on the original digital magazine linked below.

It's Time to Care

Jonathan Knight, Founder of Perfect Ward, explores how new technologies enable care staff to free up more time to ensure they provide a higher quality of care to their residents.

A number of factors are converging to drive the adoption of new technologies across community and acute healthcare facilities.

Growing Demand.

As an aging population requires more healthcare services, it is essential for providers to improve productivity. Technology is a clear route to ensure that growing demand can be met affordably.

Shortages of Skilled Professionals

Technology can ensure that scarce clinician time (with the shortage of nurses and doctors) is deployed appropriately, enabling knowledge to be leveraged across other staff groups.

Evidencing Consistent Standards to Regulators

As regulators such as CQC and NHS Improvement tighten up standards, for multi-site healthcare providers it is increasingly challenging to evidence consistent quality across many sites in a timely manner.

The Rise of Digital Natives

As the healthcare workforce matures, a generation of digital immigrants, staff who grew up using pen and paper, is retiring. The new generation of digital natives are far more comfortable with new technologies. Most carry a mobile device capable of hosting smart apps and are hungry and capable of using this technology for a wide range of activities.

There are a variety of trends emerging in how technology can support better care:

One such trend is that individuals in the sector should Move Data, Not People. The unnecessary movement of patients and staff is unsettling to both and results in wasted time and effort. For example, hospital admissions of frail elderly patients, transported from their homes through a lack of relevant information prior to admission are completely unnecessary.

Another example of something the use of technology could avoid is the amount of time spent by clinicians Writing Up inspection reports for management,when they could be fixing issues and driving improvements in care.

Using mobile technology, data can be automatically sent from one location to another without moving the patient or staff and without requiring manual write-up. Significant resources can be saved and a better result obtained.

Another benefit of using technology within care settings is the Removal of Variation. Technology can ensure that the variation inherent in manual processes is removed. For example, that all staff work to the same audit checklist, ask the same questions of patients before admission, and use the same version of standards.

Technology also increases the visibility that management has over operations and reduces the time it takes for areas that require attention to be flagged, allowing for Bedside to Board Transparency. Management by walking around may be possible on a single site:  it is not possible for a care home provider with 30 dispersed sites.

Technology can also play a role in Engaging Staff and Patients. A significant and growing number of staff and patients have direct access to technology devices enabling them to participate in the healthcare agenda by providing feedback on facilities and reporting quality issues.

This interaction can enable staff and patients to be fully engaged in driving improved services in a way that is not possible through manual forms. 

Technology offers exciting opportunities to improve the care experienced by patients and to increase the time to care for the dedicated staff working in healthcare. And that, at the end of the day, is what it is all about!


You can see the original article on page 12 of the digital magazine in the link below:

Written by Perfect Ward CEO Jonathan Knight.