Silverline Care operates 12 elderly care nursing homes across Scotland and the north of England. Ensuring consistent, and consistently high, standards of care across that geographic spread is necessarily a key focus for the management team.
May Prentice, Head of Operations at Silverline Care says,
“We carry out 10 quality audits per month in each of our 12 homes, to provide evidence of compliance to two sets of regulators - the Care Quality Commission (CQC) in England and the Care Inspectorate in Scotland.”
The programme of rolling audits includes:
• Medicines management
• Infection Control (IPC)
• Environmental and cleaning
• Resident documentation
The management team wanted the ability to demonstrate Silverline’s quality processes to those inside and outside the organisation, without relying on an inefficient paper and spreadsheet system, and a system which only allowed one person at a time to access the results. In addition, the team wanted to address:
Once the Covid pandemic started, the team also found that constantly changing Government guidelines raised the potential for staff to be confused or feel they didn’t have the most up-to-date information to confidently deliver high quality care. It also resulted in staff shortages as illness, self isolation, caring for families and so on restricted many employees’ ability to attend work.
Having selected Perfect Ward to address all the original management requirements, during COVID-19 Perfect Ward proved to be a valuable strategic communications tool too. Silverline was able to share the latest guidance with all staff. As May explains, “With Perfect Ward we could communicate quickly as a team and discuss changes in guidance as they occurred. We also shared updates from the British Geriatric Society to establish and evidence understanding of clear guidelines for admitting and re-admitting residents.
“Perfect Ward also gives us the opportunity to work collaboratively as a team to achieve excellence.” In particular, May identifies:
Introducing Perfect Ward has been transformational, both in terms of quality improvement and cultural impact, boosting the professionalism of the work environment:
And from the management perspective:
The next steps are to use Perfect Ward to:
1. create action plans where shortfalls are identified
2. report on specific CQC and Scottish Care Inspectorate questions
3. use data tagging to facilitate analysis by themes from all audits.
“We are now working with evidence, not anecdotes. This is essential to demonstrating compliance with the different regulatory jurisdictions in England and Scotland. It also puts us well ahead of the curve when preparing for future inspections, which is the very basis for improved and integrated care.”
Silverline Care is looking forward to developing a deeper working partnership with the Perfect Ward team, which May describes as
“Extremely supportive and genuinely interested in driving our success. Perfect Ward has become an intrinsic part of our quality and compliance programme.”
Silverline Care’s devoted team of nurses and carers are on hand 24 hours a day, every day of the year, providing specialist dementia, nursing, residential and respite care for the elderly across 12 homes in Scotland and the North of England. While each has its own personality, every Silverline Care home offers a professional, yet friendly, environment. Headquartered in Glasgow, Silverline Care aims to become the leading care home in all the local communities it serves with a mission to provide high quality care for residents, peace of mind for their families and be a great place to work.
For more information, visit www.silverlinecare.com